Tuning into citizens’ concerns
How can you know what someone thinks, wants and feels? The answer is simple: listen to them.
But what happens when it’s a whole city full of people? Listening becomes harder. And it’s clear that city leaders are not hearing what their communities have to say. Recent research shows that in the U.S., two-thirds of citizens do not feel their voices are listened to by the governments who make decisions about their local and national societies. When citizens don’t feel heard, they disengage –and cities lose an important resource for positive social impact. We must find a way to tune into the thoughts and feelings of city residents. The only way to build engaged communities from frustrated citizens is by listening to them.