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Insurance & Financial Services

Building trust by unlocking the humanity in your data
Optimise sales and customer service by learning from your qualitative data.

Insurance and Financial Services companies use Citibeats insight to:

Enhance risk
prediction models

Improve trust by anticipating public sentiment

Receive early warning signs for consumer protection issues

Use cases

Enhanced Risk Modelling

Correlate your current data with social trends and public opinion in order to enhance your risk prediction models.

Success story:

City Resilience

Citibeats used to analyse response to breaking events, for impact mitigation and increased city resilience to natural disasters.

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Early Warning System for Consumer Protection

Automatically scan for anomalies and other early signs in feedback that require a prompt response. Citibeats sends you an alert so you can investigate and react faster.

Success story:

Financial Inclusion

Citibeats used to monitor consumer complaints to ensure that financial services continue to respond to people’s needs.

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Incentivise customers towards healthier behaviours

Correlate your data with social trends that impact risk and reward customers with risk-mitigating behaviours in Social Coins.

Success story:

Healthy habits for health insurance customers

Social Coin used to reward health and life insurance customers that prove healthy behaviours like gym subscriptions or healthy dietary habits.

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