Make your qualitative data as clear and actionable
as your quant
Citibeats solutions for Cities, Mobility, Tourism, Finance and Insurance are relied on by clients worldwide.
Develop more responsive policies, services and products
Improve your relationship with citizens and customers
Assign your resources more efficiently
Make predictions, and prevent disasters
Easy to use platform adapted to your needs
Through our suite of solutions we offer interpreted data in different formats to cover all your information requirements.
A visual, personalized and versatile panel with all the relevant information for a quick understanding of the conversation. It shows the answers to your questions in one shot but allowing you to go deeper for a better understanding.
Discover the most relevant daily-weekly-monthly publications around a topic in a city or community. Tell a impactful story using the most influential posts.
Identify insights in a city or community around a topic: opinions, concerns and breaking news.
See how the insights evolve over time. This information allows you to discover patterns and trends around specific topics.
Compare the information by categories, cities or type of users.
Analyse the sentiment of the conversation.
Create user profiles based on interests and demographic settings.
Keep the different teams and decision makers informed and updated with previously defined KPIs about a topic: valued by categories, sentiment, key concepts and its evolution.
Create and download result reports whenever you need it.
You can import data to be analyzed from your own channels -contact center interactions, chatbot transcripts, incoming survey responses, e-mails, etc.- as well as export data from Citibeats and connect it with your softwares.
Complete the data pool of your business by adding Citibeats solution to your CRM or Business Intelligence Software.
For Whom is Citibeats?
We analyze what people
say to help leaders make
- Smart Cities – Make intangible social concerns manageable, measurable and synthesized
- Banking and Insurance – Optimize sales and customer service by learning from your qualitative CRM data
- IoT Platforms – Find the ‘why’ behind your IoT data
- Tourism – Improve your city tourism strategy