Citibeats AI Text Analytics Platform identifies social insights and trends.

It structures, analyzes and synthesizes big data from multiple sources.

How does our AI work?

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Collect

Any text, across languages. Social networks, blogs, call complaints, or your own text data.

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Understand

Structure the information into any categories you want to measure, using our proprietary machine-learning algorithms.

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Answer

Receive early warning alerts, view the results inside your own platforms, or through the easy to use Citibeats dashboard.

Intuitive and interactive platform

We offer interpreted data in different formats to cover all your information requirements.

Discovery Dashboard

A visual, personalized and versatile panel with all the relevant information for a quick understanding of the conversation. It shows the answers to your questions in one shot but allowing you to go deeper for a better understanding.

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Topic Storytelling

Discover the most relevant daily-weekly-monthly publications around a topic in a city or community. Tell a striking story using the most influential posts.

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Geo-segmented Insights

Identify insights in a city or community around a topic: opinions, concerns and breaking news.

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Insights Evolution

See how the insights evolve over time. This information allows you to discover patterns and trends around specific topics.

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Comparator

Compare the information by categories, cities or type of users.

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Sentiment analysis

Analyze the sentiment of the conversation.

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User Profiling

Create user profiles based on interests and demographic settings.

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Citibeats API

You can both import data to be analyzed from your own channels -contact center interactions, chatbot transcripts, incoming survey responses, e-mails, etc.- and export data from Citibeats and connect it with your software.

Complete the data pool of your core business by adding Citibeats information to your CRM or Business Intelligence Software. Export the data to connect the information with your own tools.

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Report Creator

Every day, Citibeats AI scans the evolution of your project categories in order to find deviations from the norm and send you alerts. This feature helps you react faster and draw your expertise to where it is most needed.

Weekly summaries help you and your team keep up to date on your projects, and direct your attention towards the most interesting patterns and events.

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Citibeats AI is now running on SAP Leonardo and included in the SAP BI solutions portfolio

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Our proprietary solution is developed by our team along with CSIC, the national AI research center of Spain.

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