Citibeats provides city leaders with direct access to insights on significant community issues, so they can:

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Identify the most relevant social problems

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Focus resources and measure results

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Improve governance efficiency and accountability

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Develop more responsive policies

Easy to use platform adapted to your needs

Through our suite of solutions we offer interpreted data in different formats to cover all your information requirements.

Discovery Dashboard

A visual, personalized and versatile panel with all the relevant information for a quick understanding of the conversation. It shows the answers to your questions in one shot but allowing you to go deeper for a better understanding.

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Topic Storytelling

Discover the most relevant daily-weekly-monthly publications around a topic in a city or community. Tell a impactful story using the most influential posts.

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Geo-segmented Insights

Identify insights in a city or community around a topic: opinions, concerns and breaking news.

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Insights Evolution

See how the insights evolve over time. This information allows you to discover patterns and trends around specific topics.

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Comparator

Compare the information by categories, cities or type of users.

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Sentiment analysis

Analyse the sentiment of the conversation.

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Users Profiling

Create user profiles based on interests and demographic settings.

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Report Creator

Keep the different teams and decision makers informed and updated with previously defined KPIs about a topic: valued by categories, sentiment, key concepts and its evolution.

Create and download result reports whenever you need it.

Data Connector

You can import data to be analyzed from your own channels -contact center interactions, chatbot transcripts, incoming survey responses, e-mails, etc.- as well as export data from Citibeats and connect it with your softwares.

Complete the data pool of your business by adding Citibeats solution to your CRM or Business Intelligence Software.

For Whom is Citibeats?

We analyze what people
say to help leaders make
better decisions.

  • City LeadersDiscover citizen’s concerns and feel the pulse of the city
  • Smart City Consultants -Understand, compare and contrast people’s needs across the globe
  • Broadcasters – To monitor generic topics around specific categories
  • Brand ManagersTo better understand what people think about their brand and market
  • Product Developers – To identify new trends