Citibeats provides city leaders with direct access to insights on significant community issues, so they can:
Identify the most relevant social problems
Focus resources and measure results
Improve governance efficiency and accountability
Develop more responsive policies
Easy to use platform adapted to your needs
Through our suite of solutions we offer interpreted data in different formats to cover all your information requirements.
A visual, personalized and versatile panel with all the relevant information for a quick understanding of the conversation. It shows the answers to your questions in one shot but allowing you to go deeper for a better understanding.
Discover the most relevant daily-weekly-monthly publications around a topic in a city or community. Tell a impactful story using the most influential posts.
Identify insights in a city or community around a topic: opinions, concerns and breaking news.
See how the insights evolve over time. This information allows you to discover patterns and trends around specific topics.
Compare the information by categories, cities or type of users.
Analyse the sentiment of the conversation.
Create user profiles based on interests and demographic settings.
Keep the different teams and decision makers informed and updated with previously defined KPIs about a topic: valued by categories, sentiment, key concepts and its evolution.
Create and download result reports whenever you need it.
You can import data to be analyzed from your own channels -contact center interactions, chatbot transcripts, incoming survey responses, e-mails, etc.- as well as export data from Citibeats and connect it with your softwares.
Complete the data pool of your business by adding Citibeats solution to your CRM or Business Intelligence Software.
For Whom is Citibeats?
We analyze what people
say to help leaders make
- City Leaders – Discover citizen’s concerns and feel the pulse of the city
- Smart City Consultants -Understand, compare and contrast people’s needs across the globe
- Broadcasters – To monitor generic topics around specific categories
- Brand Managers – To better understand what people think about their brand and market
- Product Developers – To identify new trends